Privacy, Quality and Complaints Policy
Personal information provided on the website or in person for debit/credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. We do not store any financial details of our clients on our website only the relevant forms and receipts of payments which can be accessed via ‘MyAccount’ Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website, information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, birth date, and email address.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect
We use the information we collect for various purposes, including:
- To provide the services you request.
- To send you our newsletter, and other offerings by email.
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased.
- To improve our merchandise selections, customer service, and overall shopping experience.
Others With Whom We Share Your Information
The RFS Renovations Group: All of the above information that we collect, as described above, may be shared among all RFS Renovations entities, including, website and Private Sales.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public. RFS Renovations partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies, which allow them to develop personalise advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service. We may also use RFS Renovations cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.
Your Choices Regarding Use of The Information We Collect
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information. Direct Mail or Telephone Marketing: If you wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to RFS Renovations Limited, 18 Kildare Road, London E16 4AD or call 0800 999 0888. If you choose to write to us, please include your name, address, and state one of the following: “NO MAIL OFFERS” (if you don’t want to receive offers by mail); “NO PHONE OFFERS” (if you don’t want to receive offers by phone); or “NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Cookies, Web Beacons, And How We Use Them
Online Account Registration
To make and access all your documents online in one place we have created ‘MyAccount’, you may register on RFS Renovations website. As a registered customer, using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from RFS Renovations Limited you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We at RFS Renovations Limited aim and pride in the quality workmanship we offer. We ensure all work carried out meets our client’s standards as well as planning, building regulations, and health and safety requirements. We apply Prince 2 and Agile Project Management Methodologies and carry out all the necessary work in advance to ensure that the project is delivered on time and on budget. We work with recognised company experts with the right qualification, knowledge, and who have been in their profession for a lifetime and take pride in their work.
We upheld the highest of integrity in everything that we do along with delivering outstanding workmanship and service that is a premium value to our clients. We are committed to making the project as painless for our clients by respecting and taking responsibility and personal accountability for delivering. We have diverse professionals with many skills who work well as a team, across boundaries to meet the needs of our clients.
We will make every effort to resolve any disputes informally and at the earliest opportunity. If no agreement can be reached the parties agree that the appropriate jurisdiction for resolution is the Courts of England and Wales.