We are flexible with our payments policy and happy to agree with clients a method that best suits our client and RFS Renovations.
For small-scale projects we take 40% of payment in advance this is to secure clients preferred date and time for the work to be carried out. Followed by 40% of payment once half of the work is complete and the final 20% of payment once the work is entirely complete along with snag list.
Alternatively, for large-scale projects, we can agree on the payment on completion of each accepted stages. If you have any concerns or queries and would like to know more, please do not hesitate to get in touch with us on 0800 999 0888 or email us on firstname.lastname@example.org.
Our clients can pay using any of the payment methods below:
Please make cheques payable to ‘RFS Renovations Limited’. You can either give the cheque in person or post to 18 Kildare Road, London E16 4AD.
HSBC Bank Stratford
Account Name: RFS renovations Limited
Sort Code: 40-60-30
Account Number: 32858185
Card Payment Using PDQ Card Machine
Payment can be made in person using debit or credit card, however, please be aware there will be a 3% charge for this method.
It is part of our terms of business that an invoice must be cleared within 14 days of completion. For any late payment, we have the right to charge interest on the amount outstanding.
Cancellation and Rescheduling
We hope that you are happy with your booking however if for any reason you need to reschedule or cancel your booking, please note we need a months notice in advance for any cancellation, before work commences date. As you can understand we book clients and align tradesmen accordingly, therefore, any last minute cancellation will leave the tradesmen out of pocket. Any cancellation near the start date of work will, unfortunately, incur a charge. We avoid this at any cost by keeping regular communications with our clients. However, we are happy to reschedule for another time suitable for our clients.
Refunds for any work carried out, or as part of a de-scoping of a project this can be discussed and agreed with the Team. We aim to process your refund as quickly as possible. Please note at peak times; it may take us longer than usual to process your refund, up to 21 days. Any refund being sought as a complaint, please refer to the complaints process.